A Synthflow alternative built for the practice front desk

Synthflow is aimed at teams that want to design their own call flows. Its documentation describes an agent limited to business hours with a fallback you choose, transfers whose destination is worked out during the call, and custom actions that send requests to your own systems. A call centre, an agency running agents for several clients or a clinic group with technical staff can shape all of that themselves.

For booking, Synthflow’s real-time booking action checks availability while the caller is on the line and writes the appointment straight away. The documentation we read connects it to calendars held in Cal.com or GoHighLevel. It names no medical or optical practice software, so if your diary sits in a practice management system, ask Synthflow how its agent would reach that diary before you plan around it.

ClinicAll is meant for a practice that wants its phone answered without building anything. The receptionist answers as your front desk, gives no medical advice and applies your emergency rules, which we write down with you before go-live. A caller who asks who is speaking hears that it is the practice’s virtual receptionist; it never presents itself as a person.

Here ClinicAll starts from practice software rather than a calendar tool, and the outcome varies by system. With Mikrono, the appointment is in your diary at the end of the call, and confirming it is nobody’s job. With XEYEX, the receptionist holds a slot and your team confirms it. Every other system gets callback requests in place of diary entries: the appointment request reaches your team, who call the patient back to confirm it.

A request to change an existing visit becomes a callback request for your team. It never moves or cancels an appointment itself: your team confirms. The receptionist writes down the visit concerned and when the patient could come instead, without opening the patient’s record. The request then lands in the dashboard with a summary of the conversation.

Callbacks are a good place to compare the two designs. Synthflow lists no dedicated callback action; its documentation suggests booking time in the calendar of whoever will ring back, or building a recall loop with its Workflows. At ClinicAll a callback request is the standard outcome whenever a person is needed and nobody can pick up. It arrives holding the caller’s name, phone number and stated reason.

The same logic covers live transfers. ClinicAll transfers to the desk when it is staffed and a transfer line is configured; otherwise it takes a callback request. You agree the list of requests that always go to a person, for example a lost prescription, a complaint or a question only a clinician can answer, and the receptionist sticks to it.

On language, Synthflow’s documentation lists many supported languages, French among them. ClinicAll handles French and English, both verified on lines already in service, and we validate any other language on your line before go-live. Where Synthflow leaves the building to you, ClinicAll’s setup is done by people: the team that configures your line also takes your later questions, and it works in French, from Luxembourg.

If you are unsure which of these setups your desk needs, look first at when your phone rings. Our guide to when patients call a practice helps you map the busy hours, the lunch break and the evening calls before you choose either product.