How it works
How ClinicAll answers your practice phone
A voice assistant configured for your practice: your opening hours, your sites, your appointment types and your rules for what it may and may not handle.
What it handles
The routine calls that fill your day
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Books new appointments
Finds the right appointment type, offers real free slots and books them in your practice software.
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Reschedules and cancels
Looks up the patient’s existing appointments and moves or cancels them on request.
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Finds or creates the patient file
Identifies existing patients by date of birth or phone number, and creates a file for new patients.
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Answers practice questions
Opening hours, locations, what to bring, how to prepare. Only from information you have approved.
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Takes callback requests
When a person is needed, it collects the details and sends your team a summarised callback request.
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Speaks your patients’ languages
Detects the caller’s language and can switch between French, English and German.
When a person is needed
It knows what it must not handle
The assistant never gives medical advice and never invents availability or policies. When a request is outside its rules, it says so, tells the caller the team will call back and sends your team the request with a summary.
Urgent cases
Follows the urgency rules you define, for example which site handles emergencies and what the caller should do right now.
Summaries, not voicemails
Your team receives who called, why, and the details already collected, so the callback is short and already prepared.
Getting started
From first call to live phone line
- 1
Discovery call
A 30-minute call to learn how your phone is used today: call types, sites, software and what must always go to a person. You receive a written quote afterwards.
- 2
Configuration
We set up the assistant with your practice information and rules, and connect it to your practice software.
- 3
Testing with your team
Your team calls it, tries to break it and approves how it responds before any patient hears it.
- 4
Go live
You forward calls when you are busy, or all calls, and review every conversation in your dashboard.
Questions practices ask us
Will patients know they are not talking to a person?
The assistant introduces itself as the practice’s voice assistant at the start of every call.
What happens when it can’t help?
It explains that a member of the team will call back, collects the caller’s details and the reason for the call, and sends your team a callback request with a summary.
Which practice software does it work with?
Mikrono is live in production and XEYEX is being deployed. Other systems are integrated per practice; tell us which one you use.
Does it handle urgent calls?
It follows the urgency rules you define and never gives medical advice. Urgent cases are directed exactly as your practice specifies.
Which languages does it speak?
It detects the caller’s language and can switch between French, English and German. Our production deployment runs in French.
Do we keep our phone number?
Yes. You forward calls from your existing number, either only when your team is busy or all the time.