An Aircall alternative for your practice: its AI voice agent and ClinicAll, side by side

Aircall’s core product is cloud telephony, sold per user licence to teams who spend the working day on the phone with prospects and customers. Its AI sits on top of that base: a voice agent that picks up, AI Assist to help a person while the call is running, and analysis of conversations once they end. Its pricing page also lists AI Voice Agents as a standalone offer that does not require the licences.

Aircall’s help centre says its voice agent reads real availability, transfers a caller to a colleague and records callback requests. The same help centre describes call summaries and a dashboard, and explains how to keep your own number. None of the pages we read says whether the agent writes an appointment into a practice management system, so if your diary lives in medical or optical software, put that question to Aircall first.

Where Aircall serves sales and support teams, ClinicAll serves four kinds of practice: GP practices, dental surgeries, opticians and ophthalmology practices. Before go-live we load your opening hours, your locations, your appointment types and the requests that must always reach a person. From then on the receptionist answers as your front desk. Callers who ask who is on the line hear that it is the practice’s virtual receptionist; at no point does it pass itself off as human.

Aircall’s pages leave the diary question open; on ClinicAll’s side, the answer turns on your practice software. On Mikrono, the appointment is in your diary at the end of the call, with no confirmation step left for the desk. On XEYEX, the receptionist holds a slot and your team confirms it. Any other system sends appointments in as callback requests, not diary entries: the appointment request reaches your team, who call the patient back to confirm it.

The receptionist never moves or cancels an appointment itself: your team confirms. What it records instead is the booking in question and the alternatives the caller could manage. That goes out as a summarised callback request, so whoever rings back has the details without replaying a voicemail. It does not open a patient’s record either.

Transfers depend on your desk. The receptionist transfers to the desk when it is staffed and a transfer line is configured; otherwise it takes a callback request, noting who rang, on which number and why. Our guide on choosing between a live transfer and a callback helps you agree those rules with your team before the line goes live.

Clinical questions stay with your clinicians. The receptionist gives no medical advice and applies your emergency rules, such as which site takes urgent cases and what the caller should do straight away. Aircall presents its agent to sales and support teams, and the pages we read describe no rule specific to health questions.

Aircall’s help centre describes a multilingual agent. ClinicAll answers in French and English, both verified on lines already in service, and we validate any other language on your line before go-live. Go-live and any later question are both handled by one team, which works in French, from Luxembourg.

If the reason you want an Aircall alternative is that calls slip past a busy desk, measure that loss before you choose a tool. The missed calls calculator estimates the revenue at stake each month, from your daily calls, the ones that go unanswered and the value of a visit.